Most current social media strategies focus on outward communication. They usually start with finding out where your target audience is and what they are saying. After that you join that conversation and build your strategy around the information you have and the goals you have set.
But looking inward might be just as important.
When we’re talking about a big company which has a settled Communications department and a successful Marketing department the process seems easy. The outward communications are already in place, so adding a few extra channels shouldn’t be a problem. And chances are you might even have success with that strategy. But it would still be outbound communication, probably one way too. And therefore, limited.