Bloodhound SSC – Being a Social Business at 1000MPH

To have a team reach it’s absolute full potential, you need to set the right environment. Bloodhound SSC does this perfectly.

A little heads up; This is about social business, but also about cars and about speed. I like social business and I like cars and speed, so, an excellent combo I’d say.

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Building a complex system usually takes more than one person. Building a new car for instance takes multiple designers and engineers, a team. This team has to work closely together to create an end product which is reliable.

When you choose to build a car that has a 1000bhp, can top 400km/h (250mph) and still be able to be driven daily in great luxurious comfort, you’d need an exceptional team and unlimited funds. Volkswagen Group did this with the Bugatti Veyron (a car I absolutely love and admire). And yes, in case you didn’t know, the Veyron is a very impressive Volkswagen.

However, all the engineering was done in-house, and all the financing was provided by Volkswagen, in essence, a select team was given the task of building a million Euro car with epic statistics, in a closed (and secret) environment.

Yes, we get to the Bloodhound in a minute. But first:

The Land Speed Record

The current Land Speed Record, the highest speed achieved by a wheeled vehicle on land, stands at a blistering 1227.986 km/h (763.035 mph).

Andy Green (or Wing Commander Andy D. Green OBE BA RAF) is the undisputed fastest man on the planet, and I do mean ON the planet. He holds the record. In fact, he broke his own record with a second run of the ThrustSSC in 1997. The first and only man to go supersonic on land.

People have moved faster, for instance, the SR-71 Blackbird still holds the record of fastest (manned air-breathing jet) aircraft at 3,529.6 km/h (2,193.2 mph), achieved in 1976. Funny side note, in 1903 Wilbur Wright hold that same record with 10.98 km/h (6.82 mph).

Back to the ground. Speed has enticed mankind throughout history to go faster and faster, especially motorised speed. Drag racing has always been popular. From winning a drag race on the street with a stock Chevy in the 50’s to the fully electric cars (like Black Current III) with their tremendous instant torque. Even a fully electric Tesla 4-door saloon out-drags a Ferrari 458 Italia.

However, racing for top speeds is a totally different ball game (or car game). A drag race usually cuts out after 1/4 mile. To reach a top speed, you’d need a lot more space and a lot more power.

For the sake of perspective; Back to the the Bugatti Veyron. The SuperSport reached 431 km/h (267 mph). It has 1200 bhp. Getting the car up to 250 km/h (155 mph) is easy, it only takes 270 bhp to do that (a Ferrari 328 GTB from 1986 had that much power).
No, it’s the second half of that speed which requires the other 1000 bhp. See, the faster you go, the more friction you create and the more air resistance you have to push through. And that can reach epic proportions.

Now imagine almost quadrupling the speed the Veyron achieved (as a production car). And imagine what it takes to reach 1609 km/h (the magic 1000 mph).

I just wanted to set the scene and give you an idea what it takes to achieve what the Bloodhound SSC team has set out to do.

Bloodhound SSC

SSC-frontEnter the Bloodhound SSC. Currently being developed and build somewhere near Bristol, in the UK, by a 90 people strong team of amazing variety.

Now, I can write many a page about the technical details and the mind numbing figures of this project, but you can read all about that on their site. You can also watch the video below for a digested version. So, no extensive technical stuff.

Here’s where we head back to Social Business.

A Joint Effort

With their multi-disciplined team the project needs to cover all eventualities which arise from building such an incredible machine. There is of course a lot of experience, not in the least from the pilot, Andy Green. But, pushing into the unknown is always difficult and potentially dangerous.

And not one person can think of everything and solve every problem, no matter how brilliant. Thoroughly depending on the team around you takes a lot of trust. It even takes more than trust, it takes courage too.

The courage to ask a question, to express a worry or simply let somebody know that you just can’t solve the problem. Failing to do this might result in disaster when the rocket kicks in at 350 mph and takes over from the jet engine (because obviously you need both to get to 1000 mph).

Now, don’t go and take this for granted, because most of us will not do this. Most of us even had a very hard time raising our hand in class to express we didn’t understand what was just explained, I never did, and I won’t accept that my other classmates understood everything on the first go. But no hands were raised, ever.

This translates into the working environment too. And it is more than just the conditioned behaviour of not risking exposure. In the adult version we can add peer-competition (protecting what you’ve got), and fear of reprimands. Managers in general do not like to be corrected or hearing about problems, and in some cases they wouldn’t know what to do with it anyway.

Corporate Culture

Or lack thereof… My guess, this is what they’ve got absolutely spot on at Bloodhound SSC. They needed to create an environment where every member of the team can reach hers/his full potential. This might not even have been a concious decision. When searching for the right people, and you have the right attitude, you’ll be able to select people with a similar attitude.

And I’ll bet that anybody who doesn’t fit the team, has to big of an ego, or simply doesn’t deliver what was promised is simply ejected (unless that person can be taught and shows plenty of progress).

My point is, this project would fail miserably in a classic corporate culture. Unless it is driven with (near) unlimited funds by a dedicated elite team of engineers, like the Bugatti.

Third Party

Unlike Volkswagen being able to build a lot of the parts in house, and having whatever they need build by specialised companies at great cost. Bloodhound SSC needs a lot of help and charity to get all the parts they need.

The Bugatti Veyron cost a staggering €25 million to build, yet the price tag was a mere €1 million. This showed very much the intend of the car maker, and what it takes to be so extreme.

Bloodhound SSC is far more extreme, therefore they need a lot more outside help. Income the sponsors and the partners. There are a lot of them.

Not only do they provide materials, they often need themselves to go above and beyond their comfort zone.

For instance: Rolls Royce provides the jet-engine (three of them actually), this is not a huge problem, these engines come from a Eurofighter and have reached their end-of life. Plus, they can be used pretty much as is. So, it’s material and ‘standard’ expertise they provide.

On the other hand, Jaguar provides an engine which is used to pump the fuel for the rocket (yes, they use a V8 Supercharged F-Type engine as a fuel pump). But a standard engine just wouldn’t do, it would tear itself apart under the unbelievable G-Forces created by the acceleration. So Jaguar had to rebuild the engine to specifications well beyond their usual line. They build three.

This takes commitment. And again something that the project itself exudes.

The Right Stuff

Everything about the project is just spot on. Even all the engineering they do, the little (and big) inventions they make are shared. Nothing goes to waste or is kept behind close doors. They can’t afford that, they need all the help they can get.., and they don’t want to, because they see the importance of the ground breaking engineering they do.

They do use some classified military stuff which they can’t share, but everything else is open source.

They also invite schools to participate, and educate whoever wants to listen. They want to share, they want people to be involved, not just for publicity sake (if at all), but for inspiring young people (and old I guess) to take an interest in engineering and science. Trying to get a new generation excited enough to brake the amazing record they are about to set.

Scalability

When you think about, the philosophy created for this epic project is scalable to any project. I brake it down into three sections;

      1. You need the right people on your team to get the job done. And you need to trust them to a) do their job and b) ask for help when needed
      2. A culture that inspires trust, support and willingness to collaborate
      3. Excellent relations with partners (outside the project team), fill in the gaps by selected expertise (devoid if ego or hidden agendas).

This is where you want to end up as a company. To create purposeful teams where and when you need a specific output. These teams are either hand picked by a thoughtful and selfless leader, or put together by volunteers who see themselves fulfil the tasks as required.

But in order to do this, and I know I sound like a broken record, you need a culture which supports and encourages this behaviour. If you do not have this, nothing will ever happen.

Then, when your core team does the magic, have the ability to draw upon any speciality within the company to get smaller parts of the whole fixed. Here’s where a solid ESN comes into play. When communicating about your project, co-workers who are interested might choose to follow the progress. And when a specific problem arises and a question is asked, chances are somebody outside the project team is able to answer the question or solve the problem.

The theory is not difficult. Implementing it is.

Having a common interest, a common drive to reach a goal none could hope to reach on their own is a fantastic way to achieve this level of cohesiveness.

So inspire your employees to be confident, challenge them. Give them a reason to go out on a limb, to raise their hand when they have a question. And above all, support them when they raise an issue or fail trying something out of the box.

Your business can hit 1000 mph too.


The video below is made by Chris Harris on Cars, one of my favourite car channels on YouTube.

Moving Social Business Forward With #E20S

Last week we enjoyed the first Enterprise 2.0 Summit in London. With 78 attendees it wasn’t a big event, but, as far as I’m concerned, it was a successful conference. Now we look forward to the 2015 Paris edition (3-5 February).

Last week we enjoyed the first Enterprise 2.0 Summit in London. With 78 attendees it wasn’t a big event, but, as far as I’m concerned, it was a successful conference. Now we look forward to the 2015 Paris edition (3-5 February).

History

This conference is the latest in a long line of #e20s conferences and meet-ups spanning already 6 years.

The first being during CiBIT in Hannover in 2008. In 2009 and 2010, Frankfurt was the lucky city. In 2011 there was no conference, but in 2012 the Enterprise 2.0 Summit returned, and was held in Paris, where it returns annually since.

@DT at #e20s
@DT at #e20s

The London event came about because David Terrar (CXO of Agile Elephant) saw the value in organising a Social Business event in London. Being a returning visitor and panel member of the Enterprise 2.0 Summit David already had close relations with Kongress Media, the long term organiser of #e20s.

The two teaming up to make the London event happen made perfect sense. Lucky for us, now we have two events. The next #e20s in London is already being planned, and will take place 22nd October.

Community Driven

Attending the 2013 edition of the Paris event opened my eyes to a wonderful community, and this does make sense. Social Business (or Enterprise 2.0, read Lee Bryant’s article about naming this shift in business) has to be, per definition, a socially driven movement. It’s simply too big to go at it alone, or to hog any information you have. Besides, you’d have the wrong attitude if this would be your plan.

This reflects on the events, before, during and after. Sure, it takes money to organise such an event, and there are sponsors and tickets need to be sold (get yours).., it is a business too. Next to the wonderful content, I feel the community is what makes attending worth while.

And for me personally, this means I can get out of it what I need. If I have a question, I can tweet it, or ask a speaker. There usually is a solution, or at the very least you’ll have a good discussion.

Progression

Although the field of Social Business is not new, ‘we’ have been transforming businesses for over a decade, the convergence of socially accepted changes and technology is driving this digital transformation to new heights.

And despite the fact that we sort of figured out the formula to have a successful change on a company wide scale, things are changing, we are learning and we are progressing.

These events are important, the story needs to be told. I still feel Social Business has the potential to change our world, and the more people are aware of the possibilities the better.

Of course, we have to take care not to become complacent, that we simply repeat what others say and take this movement for granted.

I don’t believe this is happening.

In this field technology never stops, the various software companies are always looking for that next edge, and start-ups are always working hard to get into this space. Microsoft and SAP are main sponsors of the Paris event, showing there is great interest from larger companies, plus, it shows that this 2-day conference is taken very seriously.

In London MindLink and Knowledge Plaza show that smaller companies also have great interest in the conference.

But the professionals also look to advance the field. Sure, reputation and personal advancement play part, but this happens in conjunction with finding new ways to approach projects. People like Dion Hinchcliff and Lee Bryant push the envelope, and are more than willing to share what they learn.

Is it worth it?

Screen shot 2014-12-01 at 11.05.25Yes, everyone I talk to says it’s a great event. It’s unique in its class, especially when you add the MasterClass, a premium choice held the day before the conference. And looking at the line-up for Paris, well, you could do worse.

You could make it a three day event (add a couple of days to enjoy Paris).

In fact, I believe this conference is a must for pretty much anyone, but mainly for those seeking a way to bring their business into the 21st century. Attending this conference will certainly give you a good birds-eye view of what Social Business is about. And with two days, it will be overwhelming, leaving you wondering where to start, if this “thing” isn’t to big.

This is a good thing.

The evolution of a business is never a small thing, and should never be taken lightly. And it doesn’t matter what size your company is, we take it one person at the time, so it’ll just take longer.
But, you will realise it is necessary, that you should give this proper attention. And you’ll also realise that you cannot do it alone, that you need help.

Advertisement, kinda

I know this post smells like a big commercial, and in part it is. On one hand I do have a vested interest in the conference (although not a huge, or financial one), I am a part-time member of the Kongress Media family, and I really do want these events to be successful.

But my interest stems from becoming part of this amazing community, where I’ve met so many wonderful people already, and made some great friends.

And, most importantly, I feel strongly about the message, and I do advertise that as much as I can. Everybody should be aware of the fantastic possibilities once you start adopting Social Business practices.

So, take a look at the conference agenda and the masterclass , make up your own mind (and register today). I promise it’ll be worth it.

If you have any questions.., please do ask. I’d be happy to answer them, and if I can not, I’ll tell you who can.

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Walking the Social Business Walk

walk-the-walkA friend of mine started work at a relatively modern company with a relatively modern product. It’s a product that’s always needed, so there is always a market. The initial impressions are really good. Before her first day she received an email with a bunch of information. Mainly about her first day (and week), her account on the company network, and of course about the culture of the company.

After starting her job she hears about how social this company is, how it connects with customers, how green and ecologically conscious it is. Combining these two impressions and you might be tricked into believing this company is well on its way to becoming a Social Business.

Well.., you’d be wrong.

Still Old School

Once in the office for a while, she started to notice that it was pretty much like any old office ever was. People had a little too much work, working late was accepted as normal, systems did not tie in with in each other, training was done haphazardly, and communication was…, well.., lets say email still prevails.

All in all, the picture painted by the interviews and initial communications did not reflect the experience of the employee at all.

So why is it that she doesn’t notice anything from all those initiatives on the ground floor?

I get the distinct impression that this company tries really hard to make it look like it’s pretty social, but that it’s more like window dressing, ticking the boxes.

But, if an employee, at her desk, still feels she works for a disorganised, old school, “normal” company, then what are the efforts really worth? And is the company missing a golden opportunity.

Or, are their intentions genuine, but the execution poor. This is not unthinkable, in a recent rapport by Adi Gaskel I read that 80% of all SocBiz initiatives fail. So, there is a (very) fair chance that’s the problem, we could give them the benefit of the doubt.

Having a Social Media presence does not make for a Social Business.

Global Companies

Now, this company we’re talking about is an American company, but the office my friend works at is in Europe. Contact with the US is minimal and ‘we’ even have no clue who the CEO is.

This can pose a problem.

If we give the company the benefit of the doubt, and we assume that they do have significant initiatives planned (or in progress) to socialise the business more, than somewhere down the line this message is not heard, or not acted upon.

This could very well be a result of that 80% we mentioned earlier.

Something that gets easily accepted in one culture, might not be easily accepted in another.

Walk the Walk

It may very well be (and I do not know this for sure, but we decided to give the benefit of the doubt, remember), that US HQ has a bunch of initiatives, and that a plan is in place to bring the company into the 21st century.

It may very well be they are talking the talk.

Making a plan is one thing, executing the plan quite a different one.

Granted, in business, changes happen on a regular basis. Budgets have to be kept in check, objectives have to be met, new products launched, a merger, new software, new leadership, bigger office… many things change. However, we are accustomed to these kind of changes.., we even come to expect them, they are part of our working life. Therefore, they tend to be accepted and adopted with relative ease. Mind you, I do mean relative, some changes are harder than others, but they still happen.

Social Business tends to be a more fundamental change, more profound.., and more significant. This brings with it a lot more apprehension, and requires a lot more attention.

The adaptation to a Social Business is not a regular change. And cannot be deployed as such.

Adoption

In general it can be said that the adaptations needed to become a Social Business are fundamental, especially in a full fledged overhaul.

We change the way people go about there daily work life.
We change the way they communicate.
We change the way the company communicates (to employees, customers and partners).

Therefore it is extremely important to follow up on the plans. Simply sending a memo throughout the company will not have the desired effect. In fact, quite the opposite, you can expect significant resistance when you simply ‘drop’ the talk on people.

Change is the one constant, while adapting to change is the most difficult.

Two Plans

There has to be two plans, one laying out the changes, where we want to end up, what you want to achieve.., and why!
The other, how do you achieve this.

In my experience, there’s always some hand holding going on with any change. Some people need a bit more attention than others, take a bit more convincing. Usually a project leader, or even someone from the helpdesk can cover that task.

In Social Business, it’s a bit more complicated than that. The changes usually affect every person within the company, and we have to assume that most will resist on some level. Therefore, a structured approach to reach every single individual to get them ‘on board’ has to be considered.

Social Business is a long term commitment.

The Message

Becoming a Social Business takes time.., depending on the state and culture of your company.., maybe a lot of time.

Simply having an idea, reading a blogpost, or attending a conference doesn’t provide enough tools to complete this monumental task. Chances are you need outside help.

As leadership of a company, this change is most likely outside the realm of any job description you have at the moment.

A good community manager is essential for the long term stability of your social platform.
A SocBiz evangelist will be needed to ‘convert’ people, help them adapt.
A CSO (Chief Social Officer) might be appointed to oversee the continuous progress and development of the program.

The list can be longer, depending on your needs. Any business, any company, any organisation and even governmental institutions can benefit from at least some ideas within the realm of Social Business.

Bottom line, don’t be part of that 80% and waste a lot of time, money and energy on ideas which are doomed to fail.

Enterprise 2.0 Summit

banner-longOn 26th November, another #E20S event is organised in London. Speakers will talk about how companies can benefit from Social Business. How to make sure your efforts are not wasted.

Here you can, in one day, get a good understanding of the pains and gains of the Digital Transformation.